WASHINGTON TIMES — Employees at a Colorado Springs VA clinic incorrectly reported wait times for veterans, making it appear that they got their appointments sooner than they actually did, while at least 288 veterans had to wait longer than the government’s 30-day target for an appointment, a federal watchdog said Thursday.
The VA inspector general found that 64 percent of veterans faced excessive wait times at the PFC Floyd K. Lindstrom Outpatient Clinic.
Excessive wait times ranged from 31 days to 200 days.
Staffers are also required to put veterans facing long wait times for appointments on the Veterans Choice List, which allows patients to receive outside care. However, investigators found that, for 288 veterans with excessive wait times, staffers either did not add them to the list in a timely manner or did not add them to the list at all.